Front Office (Night Audit) Daily Worker

Are you a detail-oriented professional looking for a stable and rewarding role in the hospitality industry? Kapal Garden Hotel Malang is currently seeking a dedicated Front Office (Night Audit) Daily Worker to join our dynamic team. As a critical member of our front office, you will play a pivotal role in ensuring the smooth operation of our hotel. Located in the vibrant city of Malang, our hotel offers a unique blend of modern amenities and traditional charm, providing an excellent environment for both our guests and staff.

In this role, you will be responsible for conducting night audits, a crucial process that involves verifying the accuracy of financial transactions and ensuring all guest records are up-to-date. Using our hotel's property management system (PMS), you will meticulously cross-check cash, credit card transactions, and other financial records to identify any discrepancies. Your keen eye for detail and strong organizational skills will be essential in maintaining the integrity of our financial operations.

📋 Tanggung Jawab Pekerjaan

• Conduct night audits to verify the accuracy of cash, credit card transactions, and other financial records.
• Update guest records and ensure all information is current and accurate.
• Use the hotel's property management system (PMS) to cross-check and reconcile financial transactions.
• Identify and report any discrepancies or irregularities in financial records.
• Collaborate with the front office team to resolve issues and maintain a high standard of service.
• Ensure compliance with hotel policies and procedures related to financial operations.
• Maintain a clean and organized workspace, adhering to health and safety standards.
• Provide excellent customer service to guests and staff, ensuring a positive experience throughout the night.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent experience.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Strong attention to detail and accuracy in financial records.
• Proficiency in using property management systems (PMS) such as Opera, Siteminder, or similar.
• Excellent organizational and time management skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture is a plus.
• Commitment to maintaining confidentiality and adhering to hotel policies and procedures.

🛠️ Keahlian

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