Customer Service Support Intern (APAC) - Remote in Bali, Indonesia

Join Henkel, a global leader in consumer and industrial brands, as a Customer Service Support Intern (APAC) and kickstart your career in a dynamic, multicultural environment. This remote internship based in Bali, Indonesia (Canggu, Ubud, Denpasar) offers a unique opportunity to gain hands-on experience in customer service while contributing to Henkel's mission of delivering innovative solutions to customers worldwide.

As a Customer Service Support Intern, you will be part of a dedicated team that ensures exceptional customer experiences. Your daily tasks will include responding to customer inquiries, troubleshooting issues, and providing support through various channels such as email, chat, and phone. You will also have the chance to work with industry-leading tools like Zendesk, Salesforce, and Microsoft Teams, gaining valuable insights into the customer service landscape.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries and provide timely, accurate, and professional assistance through various channels such as email, chat, and phone.
• Troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.
• Collaborate with the customer service team to improve processes and enhance the overall customer experience.
• Assist in the maintenance and organization of customer service databases and records.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the creation of training materials and resources for new hires.
• Support the team in achieving customer service goals and targets.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Marketing, or a related field.
• Basic knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Proficiency in English (both written and spoken).
• Familiarity with customer service tools such as Zendesk, Salesforce, or Microsoft Teams is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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